CODE OF ETHICS

Distributors are required to observe the Real Herba Code of Ethics at all times. The Company reserves the right to terminate distributorship at any time for any violation. Upon enrollment, distributors are expected to pledge the following:

  • That I will follow the highest standards of honesty and integrity in the Real Herba Business.
  • I will present the Company's marketing plan accurately and honestly, clearly portraying the level of effort required for achieving success. I shall not use misleading, false, deceptive, and/or unfair recruiting practices, including misrepresentation of actual or potential sales or earnings and advantages of the business to any prospective distributor, during interaction with them.
  • I will not make negative or disparaging remarks about the Company, its products, officers, employees or other people and products. I will be respectful to the Company as well as the direct selling business.
  • I will not sell the products of Real Herba through retail outlets.
  • I will not instigate, encourage, indulge and/or guide downlines for bonus rebate/refund of commission.

I will not encourage distributors recruited by me to purchase goods/services/ literature or sales demonstration equipment in unreasonably large amounts.

  • I will not use the Company's trade name(s), information, literature, advertising material, and gathering of people or other resources including Intellectual Property to introduce and promote interests of any entity other than the Company.
  • I will strive to ensure that my customers and fellow distributors are satisfied with the Company's products and my services.
  • I will abide by the Real Herba distributor's Rules and Regulations at all times.
  • I will not resort to any fraudulent act in promoting the Company's business at the expense of the Company and fellow distributors.
  • During distributorship and thereafter, I will not do anything that may adversely affect the Company, its reputation and business interests.
  • I shall not use misleading, deceptive, and/or unfair trade practices.
  • I shall take appropriate steps to ensure the protection of private information provided to me by the consumers.

10.3 Policies, Rules & Regulations
The following Rules & Regulations of Real Herba (the Company) are formulated and implemented for safeguarding rights and dignity of the distributors while regulating conduct of business. In order to mould yourself as a responsible and ethical distributor of Real Herba, you must understand and abide by the Policies/Rules and Regulations of the Company; any violation of the same can result in termination of your distributorship. The Company reserves the right to amend its Policies, Rules and Regulations without issuing prior notice or clarification. You are expected to visit the Company's website from time to time and keep yourself abreast with updated policies, rules and regulations
Eligibility to become a Distributor

  • Individuals
  • Individuals aged 18 years and above can apply to be a distributor of the Company.
  • The Company has absolute discretion to decide whether to accept or reject an application.
  • Distributor of the Company is not an agent, representative or employee. The relationship is on principal to principal basis.
  • All applications must be sponsored by an existing distributor.
  • Wife and husband constitute a single unit for the purposes.
  • Son or unmarried daughter of a distributor can join the Business with their independent ID if the line of sponsorship is under their family*ID. Similarly any of the family members can join under their son/unmarried daughter.
  • Legal entities (such as HUF, Partnership firms, LLP, Company, Society and Trust)
  • In such cases registration shall be in the name of the legal entity.
  • A copy of the constitution, deed, articles of the association along with certificate of institution/incorporation, as may be applicable for the entity and PAN card should be submitted along with the application form. In cases of HUF, copy of PAN card would suffice.
  • Liability and entitlement of such entity is as per law of the land. Bonus payment would be made by the Company in the name of the entity.
  • Any change in constitution of the entity should be intimated to the Company and a fresh application form should be submitted along with the new / updated constitution. Company reserves the right to refuse registration of such new/fresh composition or constitution.
  • Company will communicate only with a person /official duly authorised by the entity under written intimation to the Company in advance.
  • In case of dissolution / winding up / insolvency of the entity, bonus entitlement / arrears, if any shall be released to the successor entity upon submission of proof acceptable to the Company. Claim(s) in this respect shall not be entertained after 90 days from the incident of dissolution / winding up or declaration of insolvency

Bonus payment

  • Bonus for all distributors is computed once in a calendar month, and commensurate with the business done in the relevant Sales month. Pay outs will be issued by the Company to the registered distributors as per Company’s policy.
  • On receipt of monthly payout distributors should check accuracy of computation. Any queries in this respect should be made within 14 days from the date of issuance of payout by the Company. In the absence of such queries the figures mentioned in the statement shall be final and binding.
  • It is mandatory for the distributors to provide their address and bank details. They must also send to us information as per Company Guidelines if there is any change in their address/bank details/mobile no/email id.
  • In order to receive Bonus, the Distributor must mandatorily provide his/her Bank Details to Real Herba. In case the Distributor fails to provide the Bank Details, Real Herba reserves the right to withhold the bonus amount.

Procedures for dealing with instances of violation
The Company provides guidance and advice to deal with situations involving breaches and violation of its policies and these rules and regulations. The Company shall also take appropriate action against the distributor(s) involved. In the event of any violation, the following procedure needs to be observed:

  • A complaint has to be lodged immediately upon knowing about violation of any Policies/Rules and Regulations of the Company. The complaint must be given in writing by giving details of the alleged violation, also he/she must inform his/her upline about the complaint.
  • Upon receiving the complaint, the company shall immediately notify the distributor involved, requesting a swift response by way of a chance to explain his/her case. Company may in appropriate cases institute such action suo motu.
  • In case of inadequate information, the Company may request for more details from either party.
  • If the Company is convinced that the only way to restore normalcy is to suspend or terminate distributorship, it shall convey its decision by writing a letter to the distributor concerned. The letter shall be posted through Registered mail/ Courier to the last known address of the distributor as listed in Company's database and the post mark shall be taken as proof of receipt. The Company reserves the right to take necessary action against the terminated distributor including seeking compensation, recovery, damages and legal costs incurred, if any. However, the Company reserves the right to amend or modify any part of the above decision if and when such a need is felt by the Company

Renewal of Distributorship

  • The Company does not charge any renewal fee. Distributorship is discontinued if the Distributor resigns and if the resignation is accepted by the Company. The Distributorship is terminated by the Company if the Distributor does not conduct any Business with the Company or for any violations of Company policies.
  • In the above cases the Distributor will be required to put forth his/her claims within one month of the date of the above happenings, thereafter no claim will be entertained. The claims will be settled as per Company's Policy.
  • The limitation period of claiming any amount due to the Distributor by Real Herba shall be 3 years. No claims after a period of 3 years from the due date shall be entertained by Real Herba.

Submission of Distributor Application Form

  • In case a prospect fills the hard copy of Distributor Application Form (DAF), he/she shall be entitled to commence business and build a network only upon completion of Know Your Customer (”KYC”) and physical submission of Distributor Application Form (DAF) at any of the Company's Centres.
  • In case the prospect fills the DAF online and sends the scanned copy of signed DAF along with KYC documents to the Company, the Distributor can commence Business with the Company. However, if the Distributor does not submit the copy of DAF with signatures (to be verified with Passport/Driving License/PAN) within 10 days of joining online, the Distributor’s ID will become invalid

KYC
The Distributor who joins the company must furnish any of the following documents for the completion of KYC – Aadhar Card, Driving License, Voter ID Card, Passport, Ration Card, or any other identity document(s) issued by any State Government or the Central Government, which can be verified. The Distributor will not be permitted to do any business with the Company until their KYC documents are verified.
Representations made by Distributors

  • Distributor(s) shall not exaggerate or misrepresent benefits associated with the Company and the Company's products and services.
  • Distributor(s) must know and convey that earnings come only through hard work, commitment and consistent efforts.
  • Distributor(s) shall not make claims other than what is mentioned in the Company's plans and literature about products, quality and earnings. Company has the unconditioned rights to take any and all actions including seeking damages for distributor's action / inaction inviting and causing illrepute / loss to the Company for misdeclaration or misrepresentation.
  • The Distributor shall be provided with a cooling off period of 30 days.

Same will apply for any of the family members not joining under their son/ unmarried daughter's line of sponsorship. In the event of Cross sponsoring the following action shall be taken :

  • If the complaint is received after more than six months of a Distributor having taken another ID, the same will not be entertained. On receipt of such complaint, the Company will terminate one of the IDs of the Distributor, which ever may deem fit, and the network will remain with the active ID.
  • If the Company receives complaint within six months of Cross sponsoring, the Company will terminate the second and later IDs of the Distributor and the network developed under the second/later IDs will be shifted under the first ID or can remain under the terminated ID as per the decision of the Management.
  • Company will terminate the Distributorship and also with hold the Bonus payment of any Distributor who is found doing Cross Sponsoring of the existing Distributor/s. In addition if the Distributor is running any DLCP / MINI DLCP / DCC, the same will also be closed down by the Company. However, if the investigations reveal that any of the IDs registered was in a manner, which the management finds out is not ethical/without the knowledge of the distributor, then the Company will terminate the ID/IDs, which they may deem fit and the network of the terminated ID will move up to the next higher Distributor or will be shifted under the ID which is not terminated. In addition the Distributor who initiated the Cross sponsoring will be subjected to disciplinary action by the Company that may result in the Company suspending/terminating/withholding bonus payments of the Distributor and/or imposing a fine on the Distributor. The Company’s decision in the above cases will be final.

Labeling, packaging and pricing
The product description, labeling, pricing and packaging done / determined by the Company is final and sacrosanct. No alteration is permissible in these. Distributor(s) are not authorised to relabel, repack, and alter description or sale products loose or in a form not originally caused by the Company or at a price not fixed by the Company. Allegations against distributor(s) for contravening this rule shall be investigated and appropriate action will be taken.
Cross Sponsoring
No Cross Sponsoring of distributorship shall be allowed. "Cross Sponsoring" in this context means :

  • Signing up an existing distributor from another group.
  • Signing up the wife when husband is already a distributor or vice versa.
  • Signing up under another sponsor to operate his/her distributorship when his/her distributorship is still valid.
  • Allowing other people or relative to use his/her distributorship to do business.
  • If son or unmarried daughter joins the Business with their own ID but their line of sponsorship is not under their family*ID, then such a case will be treated as cross sponsoring and the ID taken by son/unmarried daughter will be terminated.

Expiry/Cancellation/Resignation/ Succession of distributorship

  • Any distributor may resign from distributorship by submitting an application. Acknowledgement of receipt of such communication constitutes resignation. A person who resigns or whose distributorship is cancelled / terminated may reapply for distributorship only after lapse of a period of 6 months (cooling period) from the date of resignation / cancellation of his / her last distributorship. In such case the person cannot have any claim whatsoever over the downline (s) / business he/she had prior to reapplication for distributorship.
  • In case a Distributor resigns for certain unforeseen circumstances, subject to Company's satisfaction, he/she may transfer the Distributorship to his/her blood relative only (proper proof and documentation required).
  • Distributorship in ordinary circumstances expires upon death or proven incapacity of the distributor. However, nominee of the deceased upon evincing interest to succeed distributorship may be allowed by the Company. In cases where the nominee does not come forward till 3 months from the date of death or incapacitation of the original distributor as the case may be, successor of the deceased upon submitting appropriate documentation and evincing interest to succeed distributorship may be allowed by the Company. However, under no circumstances such distributorship will be entertained after 6 months from the date of death or knowledge of incapacitation of the distributor either from nominee or successor
  • Distributorship may be cancelled/terminated, declared unclaimed or suspended by the Company for the reasons mentioned in the Company's Policies/Rules and Regulations.

Waiver

  • The failure of the Company to exercise any rights stated in the Company Rules and Regulations or in the Distributor Application Agreement shall not constitute a waiver of the Company's rights to demand exact compliance therewith.
  • Any waiver by the Company can and shall only be affected in writing by authorised personnel of the Company.

Prohibited Act
A Distributor shall not
a. Incur any liabilities or Debt in the name or on behalf of the Company.
b. Enter into, modify or alter any contract in the name of the Company.
c. Engage itself or show interest directly/indirectly as agent, servant or licensee for sale of any product/ goods other than those of the Company, in any trade, business or profession in competition with the Company

 

OUR PRIVACY AND POLICY
Thank you for visiting www.realherba.com As used in this privacy statement, the terms "our", "we" and "us" refer to both Real Herba and the distributor unless the context provides otherwise.
This privacy policy sets out how Healing Hands uses and protects any information that you give us when you use this website. Healing Hands is committed to ensuring that your privacy is always protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What Information We Collect and How We Use It
The information that we collect on our website comes under two general categories-

  • Personally Identifiable Information
  • Aggregate Information

1. Personally Identifiable Information
This refers to information that lets us know who you are or things specifically about you.
A. Visitors
You can browse our website without sharing any Personally Identifiable Information. If you want to register with us as a distributor or place an order, you may voluntarily provide your Personally Identifiable Information (name, address, email address or telephone number) to be shared with a registered Healing Hands distributor for the purpose of assisting you with registration and order placement. We might also maintain a record of your contact information to help us provide better services in case you contact us again.
B. Ordering
When you place an order on our website, Personally Identifiable Information (such as name, contact info, order info, credit card and other transaction info) will be collected for the purpose of processing and delivering your order. We may also provide certain necessary order details to our shipping partners to complete the delivery of the order.
C. Credit Card Storage
The Credit Card Information collected for online shopping is used only to process payments for the orders and, is not retained on our website.The information is securely transmitted to the bank, and we store only the reference number and amount paid information provided by the bank.
D. Surveys and Promotions
You may voluntarily provide Personally Identifiable Information to participate in occasional surveys, user polls or to answer questionnaires. This information is used by us to better our products and services. We may also use this information to provide you marketing and promotional material. If you do not wish to receive any such material, you can adjust the setting for the same through a link provided in the email communication or send us an email at info@hhindia.biz
2. Aggregate Information
This refers to information that does not distinguish you as a particular individual. This information includes your browser and operating system type, your IP address, URL (Uniform Source Locator) of the website that directed you to our site and any search terms you enter on our site. Such information is aggregated by our web server to monitor the activities on the site and evaluate its performance. This helps us improve the features and functions on the website to provide you a satisfactory user experience. We might compile, publish, store, collect, promote, disclose or use any Aggregate Information. We generally do not correlate any Personally Identifiable Information with Aggregate Information. In case we do this, it will be protected as per the terms mentioned for Personally Identifiable Information in this Privacy Policy.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. It is your sole responsibility to safeguard the password created for your online account. In case you suspect that your password has been compromised, contact Healing Hands as soon as possible. Since your Distributor ID and account password are specific to you, you take full responsibility for any and all activity conducted on our site with your ID and password.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. They also help online retailers to keep track of a user’s electronic shopping cart before completing a purchase. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We have to use cookie-based authentication to identify you as a registered distributor or send cookies to your computer to support personalized features on our website like your country and language codes as well as shopping and browsing functions. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Use of Third-Party Media and Research Companies
We may use third-party media and research companies to place ads for us on websites of other parties. Our site may also run third-party ads for specific Merchants and Service Partners with whom we link.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Children’s Privacy Protection
Our website neither targets nor is intended for children below the age of 18. Personally Identifiable Information will not be collected from children on purpose and if we discover such data on our site, the same will be deleted.
Changes To This Statement
Please check frequently for any updates or changes in this privacy policy before using our website or submitting any Personally Identifiable Information at our site. By using our Site, you acknowledge acceptance of this Privacy Statement in effect at the time of use.
Controlling your Personally Identifiable Information
We try our best to ensure that the Personally Identifiable Information we collect on our site is current, accurate and complete. You may choose to restrict the collection or use of your Personally Identifiable Information in the following ways:

    • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • If you have previously agreed to us using your Personally Identifiable Information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@hhindia.biz
    • We will not sell, distribute or lease your Personally Identifiable Information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.